On the product page for the item you select the customisation you wish to make along with adding any text. Once you are happy you add the item to your cart and checkout.

If you made an error or wish to change your order please do so within 4hours of placing your order. After this time we have probably started processing your order and it cant be changed.

We aim to have your order within 3-5 business days. You will recieve a tracking link once we ship so you can track your order.
Please be advised during busy periods (Christmas, Black Friday etc) there may be delays outside of our control.

Please contact us asap at hello@keepsakecottage.com & we will resolve your issue.