On the product page for the item you select the customisation you wish to make along with adding any text. Once you are happy you add the item to your cart and checkout.

We want you to love your order! Changes may be possible within 4 hours of placing your order. However, once our design process begins, modifications can be challenging and may incur additional costs. Please contact us within 4hours if you need to make any changes. Email us at
hello@keepsakecharmcottage.com

We understand that you're excited to receive your order! Your made to order piece typically takes 2-5 business days to arrive. Key rings specifically take 7-9 business days.Once your item is made, we'll ship it promptly and provide tracking information. We kindly ask that all customers keep an eye on their tracking once an order has shipped. Your tracking link will include delivery updates and options to reschedule if needed.

If you need it sooner, please contact us to discuss rush order options. Please check individual product pages for shipping for your specific country too.

Yes, your order is shipped with full tracking which will be emailed to you once your order is shipped.
We kindly ask that all customers keep an eye on their tracking once an order has shipped. Your tracking link will include delivery updates and options to reschedule if needed.

Please contact us asap at hello@keepsakecottage.com & we will resolve your issue.

Since each piece is uniquely crafted just for you, we do not accept returns on custom orders. However, if there is an issue with the item such a damage on delivery, please contact us within 30 days of receiving your item. We will work with you to resolve any issues and ensure your satisfaction.