Privacy policy

Privacy Policy
Effective Date: February 2025

1. Introduction
Welcome to Keepsake Charm Cottage ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website https://keepsakecharmcottage.com and make purchases from our store.

2. Information We Collect
We may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: We do not store your payment details. Payments are securely processed by third-party providers (e.g., PayPal, Stripe, Shopify Payments).

  • Order Information: Details of the products you purchase and transaction history.

  • Technical Data: IP address, browser type, device type, and browsing behaviour on our site.

  • Communication Data: Your interactions with us via email, chat, or customer support.

3. How We Use Your Information
We use your information to:

  • Process and fulfil your orders.

  • Provide customer support and respond to enquiries.

  • Improve our website and services.

  • Send marketing emails (only if you have opted in).

  • Comply with legal obligations.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Print-on-demand partners, payment processors, and delivery companies.

  • Legal Compliance: If required by law or to protect our business interests.

  • Business Transfers: In case of a merger or acquisition.

5. Data Security
We take reasonable security measures to protect your personal data.

6. Your Rights
Under UK data protection laws, you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences via your browser settings & our cookie consent tool.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: hello@keepsakecharmcottage.com

By using our website, you agree to this Privacy Policy.