Refund & Replacements

Here at Keepsake Charm Cottage we want to make sure that you are happy with your unique order!

If your order has arrived damaged please contact us as soon as possible (within 30days of receiving your order) so we can put this right! Please include a photo & order id when you get in-touch. After 30days we can no longer offer a replacement or refund. 

If your order has arrived with an error please contact us as soon as possible (within 30days of receiving your order)! Please include a photo & order id when you get in-touch.
We will compare to your original order details. If this is our error we will replace the item, if we printed the order as per the original order details we will not send a free replacement. 

If your order hasnt arrived at all, please contact us & we will check the tracking details. If your order has got lost in the post we will send a replacement. If incorrect shipping details were supplied to us at time of order we will not be able to send a free replacement. 

As your order was custom made just for you, we do not require you to send the item back. Please keep and