FAQs

1. How long does it take to receive my custom order?

We understand that you're excited to receive your order! Your made to order piece typically takes 2-5 business days to arrive. Once your item is made, we'll ship it promptly and provide tracking information. If you need it sooner, please contact us to discuss rush order options. Please check individual product pages for shipping for your specific country too. 

2. Can I make changes to my custom order after it's placed?

We want you to love your order! Changes may be possible within 4 hours of placing your order. However, once our design process begins, modifications can be challenging and may incur additional costs. Please contact us within 4hours if you need to make any changes.

3. What is your return policy?

Since each piece is uniquely crafted just for you, we do not accept returns on custom orders. However, if there is an issue with the item such a damage on delivery, please contact us within 30 days of receiving your item. We will work with you to resolve any issues and ensure your satisfaction.