FAQs

1. How long does it take to receive my custom jewelry?

We understand that you're excited to receive your unique piece! Our custom jewelry typically takes 2-5 business days to arrive. Once your item is crafted, we'll ship it promptly and provide tracking information. If you need it sooner, please contact us to discuss rush order options. Please check individual product pages for shipping for your specific country too. 

2. Can I make changes to my custom order after it's placed?

We want you to love your jewelry! Minor changes may be possible within 4 hours of placing your order. However, once the design process begins, modifications can be challenging and may incur additional costs. Please contact us as soon as possible if you need to make any changes.

3. How do I care for my custom jewelry?

To keep your custom jewelry looking its best, we recommend regular cleaning with a soft cloth and avoiding contact with harsh chemicals. Store your pieces in a dry, cool place, preferably in a jewelry box. For detailed care instructions, please visit our Jewelry Care Guide on our website.

4. What is your return policy for custom jewelry?

Since each piece is uniquely crafted just for you, we do not accept returns on custom orders. However, if there is an issue with your jewelry due to craftsmanship, please contact us within 30 days of receiving your item. We will work with you to resolve any issues and ensure your satisfaction.